PRIVACY POLICY

Effective Date: 18/03/2026

Jessica Ellen is committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access our website, programs, services, and mobile application.

1. Information We Collect

We may collect the following personal information:

Your name

Email address

Phone number (if provided)

Billing and payment details (processed securely via third-party providers)

Account login details (for access to programs, app, or community)

Information you voluntarily share within coaching sessions, programs, or community spaces

Usage data, including how you interact with our website and app

Device and technical data for app functionality

2. How We Collect Information

We collect information when you:

Register for a masterclass, program, or offer

Subscribe to our email list

Purchase a product or service

Use our mobile application or community platform

Contact us directly

Interact with our website through cookies and tracking technologies

3. How We Use Your Information

We use your personal information to:

Deliver coaching services, programs, and digital content

Process payments and manage transactions

Provide access to the app, community, and program materials

Communicate with you, including updates and support

Improve our services, website, and user experience

Send marketing communications (you can unsubscribe at any time)

4. Third-Party Services

We may share your information with trusted third-party providers where necessary to operate our business, including:

Payment processors (such as Stripe or PayPal)

Email marketing platforms

Analytics tools (such as Google Analytics and Meta Pixel)

App hosting and software providers

These third parties only receive the information necessary to perform their functions and are required to handle your data securely.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website and app may use cookies and similar tracking technologies to:

Enhance your experience

Analyse website and app usage

Deliver relevant marketing and advertising

You can control or disable cookies through your browser settings.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us at: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and within our app.

Terms and Conditions

Effective Date: 18/03/2026

By accessing or using our website, services, programs, or mobile application, you agree to be bound by these Terms and Conditions.

1. Services

Jessica Ellen provides coaching, personal development programs, and educational content designed to support personal growth and self-mastery.

These services are not a substitute for medical, psychological, or professional health advice.

2. Disclaimer

All services, content, and materials are provided for educational and informational purposes only.

We make no guarantees regarding results. Outcomes vary depending on the individual and their level of participation, commitment, and personal circumstances.

3. Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

By purchasing a program or service, you agree to:

Pay all fees in full

Complete all instalments in a payment plan

Failure to complete payments may result in suspension or termination of access to services, programs, or the app.

4. Refund Policy

All sales are final.

Due to the nature of coaching services and digital products, no refunds will be provided once access to the program, service, or app has been granted.

5. Intellectual Property

All content provided, including but not limited to videos, written materials, meditations, recordings, frameworks, and resources, remains the intellectual property of Jessica Ellen.

You may not copy, reproduce, distribute, share, or use this content for commercial purposes without prior written consent.

6. Community Guidelines

By participating in our community or app, you agree to:

Treat all members with respect

Maintain confidentiality of shared experiences

Refrain from harassment, discrimination, or inappropriate behaviour

Not promote or sell your own services without permission

We reserve the right to remove any member who breaches these guidelines.

7. Account Responsibility

You are responsible for maintaining the confidentiality of your account login details.

We are not liable for any loss or damage resulting from unauthorised access to your account due to your failure to secure your login information.

8. Termination

We reserve the right to suspend or terminate your access to any program, service, or the app if:

Payment obligations are not met

You breach these Terms and Conditions

Your behaviour is deemed inappropriate or disruptive

No refunds will be provided in these circumstances.

9. Limitation of Liability

To the fullest extent permitted by law, Jessica Ellen is not liable for any direct, indirect, incidental, or consequential loss or damage arising from:

Your use of our services, programs, or app

Any decisions or actions taken based on our content

10. Changes to Services

We reserve the right to modify, update, or discontinue any part of our services, programs, or app at any time without notice.

11. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia.

12. Contact

For any questions regarding these Terms and Conditions, please contact:

[email protected]